Independent Professional Case Studies

Mortgage lending firm

Business Characteristics:

• Rapid growth, from three partners to approximately 30 employees in 3 years
• Rapid growth, from $300,000 to $3M in revenue in 3 years
• Privately held, multiple partners

Presenting Pain:

• Partners working many hours, spending a majority of their time fighting fires
• Company did not have the financial systems and procedures in place to have a clear understanding of financial status
• Errors were increasing exponentially; market reputation suffering, especially with potential referral sources
• Owners felt like the company was about to collapse
• Newly hired office manager was not doing anything to manage the office
• No processes or procedures were in place

Client’s Objective:

To achieve clarity on what needed to be fixed and to get ongoing support as the owners attempted to fix these problems.

Our Involvement:

Business Success Tools LLC began by creating an extensive strategic plan.   We:

• Created a detailed picture of the business today
• Established specific goals for how the business would be in a year
• Developed a detailed roadmap the owners could use to assess the external environment and potential threats that could stop high growth in its tracks
• Identified missing management functions and defined what the partners and office manager needed to do differently
• Developed a mission that was client focused, not focused on just making money
• Identified measures for improving individual and company performance from a quality perspective
• Developed a preliminary organizational structure with functional teams and team leaders
• Provided a process the partners could use to document all company tasks and use to train new employees

Once the plan was finished, the firm’s partners implemented it.

Client Investment:

$5,200